PTC announced at LiveWorx 2016 the latest offerings of its smart, connected service solutions— PTC Remote Service and PTC Connected Service Parts Management. Both solutions leverage the ThingWorx IoT platform to help companies transform the way they execute service for connected products.

PTC Remote Service and PTC Connected Service Parts Management are integral components of PTC’s service journey, a roadmap for organizations adopting a strategy for smart, connected service. It helps them redefine their service models to generate unprecedented value for their customers and organization. The service journey entails three steps:

  • Understand – Make smarter decisions by analyzing service and product data in real-time
  • Advance – Differentiate your service offering by improving and expediting the way products are serviced
  • Outperform – Completely redefine value for customers and the service organization with new offerings and business models.

“Many organizations struggle to transform their service environment and desire to take advantage of IoT and the value that can be gained from the data streaming from connected equipment and devices,” says Steve Morandi, senior vice president, Service Lifecycle Management, PTC. “PTC’s connected service solutions help organizations successfully navigate this transformation by optimizing their existing service models and creating new value-added offerings. With PTC Remote Service and PTC Connected Service Parts Management solutions, organizations can analyze service and product data in real-time, differentiate service offerings, and improve the way products are serviced.”

PTC Remote Service

PTC Remote Service enables service and support technicians to remotely identify, diagnose, and resolve issues, while continuously monitoring key performance parameters in connected equipment. PTC Remote Service helps service organizations avoid equipment downtime and unscheduled service events enabling organizations to reduce service costs and improve customer service.

PTC Connected Service Parts Management

PTC Connected Service Parts Management enables service organizations to utilize data directly from connected assets to more accurately forecast and plan service parts demand. Leveraging the power of the ThingWorx IoT platform, PTC Connected Service Parts Management captures asset location and performance information and feeds that data to PTC’s Service Parts Management solution. By collecting, transforming, and organizing data reported directly by equipment in the field, organizations are able to improve service levels and increase equipment availability.

PTC’s smart connected service solutions help companies improve their service revenue and profitability, competitive advantage, and product reliability.

“In delivering better solutions and outcomes to customers, connectivity is a must for service organizations,” said Sumair Dutta, chief customer officer, The Service Council. “A connected infrastructure can make a service business more predictive in its service relationships, more efficient in its reactive service delivery, and more responsive in the development of new services that are needed by customers.”

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