Support.com, makers of Support.com Cloud software for Support Interaction Optimization, and a leading provider of tech support and turnkey support center services, announced its Sponsorship of SuiteWorld 2016, NetSuite’s annual conference for customers, partners, media and industry analysts, being held May 16–19 in San Jose, Calif. NetSuite’s SuiteWorld 2016 is the #1 Cloud ERP conference, with more than 8,000 expected attendees coming together to get inspired, network, celebrate cloud success, gain industry knowledge and share insights and best practices.
“The Support.com Cloud SuiteApp is a premier integration of tech support software with NetSuite,” said Elizabeth Cholawsky, President and CEO of Support.com. “Our SuiteApp gives NetSuite’s customers the ability to deliver the complex technical support required by today’s connected customers, while decreasing support costs. With the Support.com Cloud SuiteApp, customer support representatives can close cases faster, optimize support interactions and, most importantly, decrease customer effort.”
The Support.com Cloud SuiteApp, which achieved ‘Built for NetSuite’ status meeting the NetSuite SuiteCloud Platform Development standards and documented best practices, provides the following customer support functionality within a unified customer view inside NetSuite:
- Optimized process guidance via Guided Paths® offers step-by-step best practices for delivering contextual knowledge and addressing customer concerns in the most efficient manner.
- Advanced remote control support tools include screen co-browsing, on-screen assistance and remote video access, to see exactly what the customer sees and deliver support more effectively.
- Complete history of each support interaction together with support representative notes are captured and presented within the overall case history, leading to improved resolution times.
To see a live demo of the Support.com Cloud SuiteApp, please visit us at booth 536 in the SuiteWorld Expo at the San Jose Convention Center.
For more information please visit www.netsuitesuiteworld.com.