Support.com, Inc. announced that it has joined the ThingWorx Ready™ partner program to validate the integration of the Nexus® Support Interaction Optimization (SIO) solution with the ThingWorx® platform for the Internet of Things (IoT). Support.com enables companies that are developing applications using the ThingWorx application development environment to easily add the Nexus capability to call for and receive support by simply pushing a button. The combined solution helps ThingWorx Solution Providers simplify delivery of support to their end users.
Support.com’s award-winning Nexus software provides step-by-step guidance to support agents assisting end users with technology issues. The new collaboration allows Support.com to integrate Nexus with the ThingWorx platform so the capability for users to request assistance directly from connected products can be built into ThingWorx applications.
Combining application and device data from the ThingWorx platform with end user information from contact center systems enables Nexus to quickly display to the support agent the specific knowledge and step-by-step guidance most appropriate for the problem at hand. With permission from the user, the agent can also use an extensive set of Nexus tools to connect directly to ThingWorx-powered solutions allowing for quick diagnosis and repair.
“Our core corporate philosophy is that life is better when technology does what it’s supposed to do,” said Chris Koverman, Support.com’s VP of Engineering and Operations. “Becoming ‘ThingWorx Ready’ will allow us to extend that ambition to the Internet of Things. Having Nexus coupled with smart products connected to ThingWorx will allow support organizations, including Support.com’s own contact center, to make sure that the billions of devices being connected to the Internet do what users expect them to do.”
“There are estimated to be upwards of 50 billion devices connected to the Internet by 2020,” said Chris Kuntz, VP of Ecosystem Programs, ThingWorx, a PTC business. “People who understand technology expect that things may not always work perfectly. We are pleased to have Support.com as a partner to allow users of smart, connected products to have the best experience possible, from out of the box all the way through the entire product life cycle.”
About ThingWorx Ready™ Partner Program
ThingWorx partners provide a wide variety of products throughout the entire IoT value chain – from software systems and cloud platforms to smart sensors, devices, gateways and machines that make the connected world a reality. The ThingWorx Ready Partner Program allows hardware and software companies to pre-integrate their product with the ThingWorx® rapid application development platform, greatly simplifying the creation and deployment of IoT solutions. These companies provide a wide variety of products throughout the entire connected world value chain – from software systems and cloud platforms to smart sensors, devices, gateways and machines. Becoming ThingWorx Ready enables customers to reduce the cost and risk of Internet of Things deployments for end customers, helping accelerate the growth of the overall space.
Support.com, Inc. (Nasdaq:SPRT) is a leading provider of cloud-based software and services for technology support, including the Nexus®, a Support Interaction Optimization (SIO) solution that enables companies to boost agent productivity, dramatically improve the customer experience and more quickly resolve complex technology support issues. Nexus and our support programs help leading brands in cable, retail, software and other connected technology industries create new revenue streams and deepen customer relationships. For more information, please visit www.support.com.