Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, and Sogeti, its local professional services subsidiary, recently released the 2015 World Quality Report.

The annual World Quality Report, published in conjunction with HP, examines the state of application quality and testing practices across multiple industries and geographies. This year’s report found that organizations are placing more importance on quality assurance (QA) and testing due to the speed of digital transformation, which is increasing the number of new applications that are shaking up their business operations. The speed of this digital transformation within organizations has been identified as a clear hurdle, with 55 percent of organizations identifying “application functionality changing too quickly” as their biggest challenge.

In an attempt to gain control over the influx of new applications, the report found a nine percent Y-o-Y increase in IT spending budgets directed toward testing and QA. Of this budget, almost half (49 percent) is dedicated to maintenance work, focused on trying to ensure applications are suitable for business use. Budget spent on new transformational work has decreased by one percent as companies begin to reign in their spending to focus on coping with the continuous transformation of applications.

A seamless customer experience is a key driver for QA testing

This year’s World Quality Report found that companies are continuing to invest in securing the integrity of their systems, with more than four out of five (81 percent) citing security as the main purpose for testing. This heightened awareness of security is driven by digital transformation, and security testing has become critical to business assurance for many organizations. However, the role of the customer experience is now almost as important to companies, with 79 percent identifying this as a key consideration for their quality assurance testing. This marks a notable shift for organizations that have come to realize the growing importance of providing customers with a smooth, seamless experience whenever they come into contact with the company’s properties.

Acknowledging the renewed intent on IT investment, Govind Muthukrishnan, Capgemini Senior Vice President and Testing Global Service Line Leader observes: “This year’s World Quality Report shows that we live in a fast-moving world where customer experience and flexibility are as important as keeping pace with digital transformation using Agile QA and DevOps. Today, we see that organizations are making significant investments in test environments and test data – test ecosystems – and are focusing on end-to-end automation of not only testing but also the test ecosystems. However, organizations must move beyond automation of testing and test ecosystems to an integrated and intelligent QA lifecycle that can deliver synergy in business assurance.”

Shorter lifecycles demand greater agility

This year’s report also revealed that with spend on quality testing and assurance increasing, a higher proportion of that budget is now dedicated to DevOps and Agile principles, with more than half (59 percent) of respondents saying at least half of projects within the organization use DevOps principles and 47 percent use virtual test environments. While organizations attempt to modernize their testing practices and procedures, they also have to deal with the increasingly shorter life cycles of programs and applications, which is forcing an increase in demand for testing hardware and infrastructure: an increase of five percent from 2014 to 38 percent. However, despite the decrease in spending on new transformational work (down one percent), almost one in three (29 percent) are intent on developing Testing Centers of Excellence (TCoE) within the next two years.

New roles being created to meet testing demand

The maturity of the quality assurance market has seen the function become a critical business operation. With an increasing number of organizations now adopting DevOps and Agile, there are a number of new roles being created to match the growing importance and size of the market. Roles that never previously existed, such as Software Development Test Engineers, are now appearing and the demand for these positions is only likely to increase as quality assurance becomes more central to the operation of organizations.

“Technology disruptions such as the Internet of Things (IoT), Big Data and mobility are leading to faster business transformations than ever before. Companies have to pivot quickly in order to stay ahead of the curve, compete and conform to the new style of business,” said Raffi Margaliot, Senior Vice President and General Manager, Application Delivery Management, HP Software. “This year’s World Quality Report highlights how quickly IT leaders are responding to these mega trends that are rapidly changing our industry and the steps they are taking to keep pace with the demands of their users without compromising application quality and user experience.”

Research methodology

The World Quality Report, which this year interviewed 1,560 respondents from 32 countries, is the only global report for application quality. It has been produced annually since 2009. Now in its 7th edition, the 2015 report adopted a hybrid methodology of data collection using both computer aided telephone interviews and computer-aided web interviews. Based on analysis of five respondent groups: CIO, VP Application, IT Director, QA/Testing Manager and CDO/CMO, the report surveyed respondents from across the globe through quantitative interviews followed by qualitative deep-dive discussions.

To download a full copy of the World Quality Report 2015 go to

About Capgemini and Sogeti

Now with 180,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion (about $14 billion USD at 2014 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Sogeti is a leading provider of technology and software testing, specializing in Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and Cyber Security, combining world class methodologies and its global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and has a strong local presence in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.